613 Home Services Inc - Privacy Policy

613 Home Services Inc. Effective Date: March 19, 2026 Last Revised: March 19, 2026

1. Introduction and Scope

613 Home Services Inc. ("613 Home Services," "we," "our," or "us"), owned and operated by Jamie Roussel and Luca, is committed to protecting the privacy and personal information of our clients, prospective clients, and all individuals who interact with our business. This Privacy Policy (the "Policy") governs the collection, use, storage, disclosure, and protection of personal information obtained through our services, website, phone interactions, and any other means by which you engage with us.

By engaging our services or communicating with us in any capacity, you acknowledge that you have read, understood, and consent to the practices described in this Policy.

2. Information We Collect

We collect personal information that is necessary to provide home services and to operate our business effectively. This includes, but is not limited to:

a) Identity & Contact Information Full name, home address (including service address), phone number, email address, and emergency contact details where applicable.

b) Property Information Details about your property relevant to the services requested, including access instructions, gate codes, alarm codes, or other information required to perform work safely and effectively.

c) Financial Information Billing address, payment card information, banking details for pre-authorized payments, and transaction records. Note that payment card data is processed through secure, PCI-DSS-compliant third-party processors and is not stored directly by 613 Home Services Inc.

d) Communications Records of correspondence, including emails, text messages, voicemails, and notes from in-person conversations related to your service requests, complaints, or feedback.

e) Service Records Details of services rendered, work orders, inspection reports, photographs taken during service delivery, and any warranties or guarantees issued.

f) Technical & Website Data IP address, browser type, device identifiers, pages visited, and cookies or similar tracking technologies when you access our website or digital communications.

3. How We Collect Your Information

We collect personal information through the following channels:

Directly from you when you request a quote, book a service, complete an intake form, or contact us by phone, email, or in person;

From third-party referral platforms, lead generation services, or review platforms through which you may have first contacted us;

Automatically through our website via cookies and analytics tools;

From publicly available sources, such as property registry records, where necessary for service planning; and

From other service professionals or subcontractors engaged in delivering your project, where information sharing is required for project completion.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

To schedule, coordinate, and deliver home services at your property;

To generate quotes, invoices, and process payments;

To communicate with you regarding your service, including appointment confirmations, follow-ups, and service updates;

To maintain accurate business records and comply with accounting and tax obligations;

To respond to inquiries, complaints, or warranty claims;

To improve the quality of our services and train our staff;

To send you relevant promotional communications, where you have consented to receive them;

To comply with applicable laws, regulations, and legal proceedings; and

To protect the safety of our employees, subcontractors, and clients.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Full stop.

5. Disclosure of Your Information

We may share your personal information with the following categories of recipients, strictly on a need-to-know basis:

a) Employees and Subcontractors Team members and licensed subcontractors engaged to perform work at your property will receive only the information necessary to complete that work safely and professionally.

b) Service Providers and Technology Vendors Third-party vendors that support our operations, including payment processors, scheduling software providers, accounting platforms, and cloud storage providers. All such vendors are contractually required to protect your information and are prohibited from using it for any purpose other than providing services to us.

c) Legal and Regulatory Authorities Where required by law, court order, or regulatory authority, we may be required to disclose personal information without your prior consent. We will notify you of such disclosures where legally permitted to do so.

d) Business Succession In the event of a sale, merger, or transfer of all or part of our business, your personal information may be transferred to the acquiring party, subject to equivalent privacy protections.

We do not disclose your property access information (e.g., alarm codes, gate codes) beyond the personnel directly attending your property, and such information is deleted or returned to you upon completion of the relevant services.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. In general:

Client service records are retained for a minimum of seven (7) years to comply with tax and business record-keeping obligations;

Payment information is retained only as long as required to process the transaction and resolve any disputes; and

Marketing consent records are retained for the duration of our relationship and for a reasonable period thereafter.

When personal information is no longer required, it is securely destroyed or anonymized.

7. Security of Your Information

613 Home Services Inc. implements reasonable and appropriate physical, administrative, and technical safeguards to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include restricted access to client records, secure password protocols, encrypted digital storage, and confidentiality obligations for all personnel.

While we take the protection of your information seriously, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we commit to promptly notifying affected individuals in the event of a data breach that poses a significant risk of harm.

8. Your Rights

Subject to applicable law, you have the following rights with respect to your personal information:

Access: You may request a copy of the personal information we hold about you.

Correction: You may request that inaccurate or incomplete information be corrected.

Withdrawal of Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time, subject to legal and contractual restrictions.

Deletion: You may request that we delete your personal information, subject to our legal retention obligations.

Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by contacting us directly or by following the unsubscribe instructions in any marketing email.

To exercise any of these rights, please contact us in writing at [email protected]. We will respond to all verified requests within thirty (30) days.

9. Cookies and Digital Tracking

Our website may use cookies and similar tracking technologies to improve user experience and gather analytics data. You may configure your browser settings to refuse cookies; however, doing so may limit certain functionality of our website. We do not use tracking technologies to collect sensitive personal information or to build advertising profiles for third-party use.

10. Third-Party Links

Our website or communications may contain links to third-party websites or platforms. This Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take prompt steps to delete such information.

12. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Revised" date at the top of this Policy and, where appropriate, notify clients directly by email. Your continued engagement with our services following any such update constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

613 Home Services Inc. Owners: Jamie Roussel & Luca 📧 [email protected]

This Privacy Policy is intended to comply with applicable Canadian private sector privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This document does not constitute legal advice. You are encouraged to have this policy reviewed by qualified legal counsel to ensure compliance with the laws applicable to your specific jurisdiction and business activities.